Forwarding accounts for collections

Good AfternoonIt seems our forwarding agency has closed its doors and is no longer in business. As such we would need to find a new partner for the states of TexasNevadaArizonaNew…Continue

Started by David Sopourn in Account Management Mar 16.

Dispute letters

I suppose this isn't actually a dispute letter.  But it's the first of it's kind we've gotten and I'm really not sure how to respond to it...or does it even require one.   Have any of you guys gotten…Continue

Started by Lacy Young in Account Management Mar 14.

Cell phones "not accepting calls" 2 Replies

Has anyone noticed a large increase in consumers "not accepting calls" from a cell phone? Has anyone found a way to combat this issue? We have recently seen an increase in the # of consumers that are…Continue

Started by Julie Fallang in Open Forum. Last reply by David Sopourn Mar 1.

Date of Death in the Tab Q Screen 2 Replies

I am working with my team on handling deceased consumers to clean up some inventory. What have you found most effective in deceased consumers? Do you utilize the date of death field in the Tab Q…Continue

Tags: Consumer, Deceased

Started by Courtney Barlow in Enhancements. Last reply by Courtney Barlow Jan 25.

Revspring alternatives

I wanted to check with the group if there is anyone out there using a letter vendor other than Revspring who is able to receive reporting of NCOA changes, return mail, address updates and CASS info…Continue

Started by David Sopourn in Vendors & Third Party Products Jan 25.

Reg-F itemization screen & Smartcodes

Enhancement ideabeing able to look up / make decisions bade on the data provided on the accounts reg-f itemization to Placement data screens using the  Smartcode (?-Logic) Itemization BALItemization…Continue

Tags: ?-Logic, smartcode

Started by David Sopourn in Enhancements Aug 29, 2022.

SC Feature Need Updating

The Smart code feature “F5-Where used?” does not check all possible places. Can you please begin updating this feature? For example, it does not check if the Smart code is being applied from within…Continue

Started by Kellie Pettaway in Account Management Aug 9, 2022.

Enhancement-GUI - Add button to 'Other Phone Window' for F7, or EXIT 1 Reply

Please add a GUI button to the Tab+, Other Phone, Window.   I'd like a button for F7 / Exit.   We are able to click to and from so many other windows, but when we get to this window, we have to…Continue

Started by Locke Shufflebarger in Enhancements. Last reply by David Sopourn Jul 20, 2022.