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Has anyone noticed a large increase in consumers "not accepting calls" from a cell phone? Has anyone found a way to combat this issue? We have recently seen an increase in the # of consumers that are…Continue
Enhancement ideabeing able to look up / make decisions bade on the data provided on the accounts reg-f itemization to Placement data screens using the Smartcode (?-Logic) Itemization BALItemization…Continue
Started by David Sopourn in Enhancements Aug 29.
Please add a GUI button to the Tab+, Other Phone, Window. I'd like a button for F7 / Exit. We are able to click to and from so many other windows, but when we get to this window, we have to…Continue
Does anyone else email client their month end statements? I would LOVE to have the statements available on the client portal. The majority of my clients are direct deposit and it would be great if…Continue
the gui screens have so much untapped potentialEvents help agents enter notes, but there could be a quicker way to indicate items by using a simple toggle check box on the account details screen for …Continue
Can we get an option in the ? logic for:HASPMTPLAN N or Y. We just need a simple yes or no is the consumer on a pmt plan regardless of CC, DC or mail in(we use the new pmt interface).Continue
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We are experiencing issues where the phone bot (Alex) is often interpreting names of the caller inaccurately and not even close to the name repeated by the caller, i.e. if the caller says "Same" Alex will record as "Saint" or "Same" in stead of the callers name or caller says name is "Tammy" and is "recorded as "Ray" Is anyone else having similar issues?
i am wondering how/if any of you who are using voapps track the success rate of these drops? Its easy enough to know the accounts that you successfully left a drop. however, how are you tracking positive returns on these?